Terms and Conditions

Our agreement

These Terms and Conditions (the "Terms") are the Terms which apply when you access the website https://www.sephora.co.uk, or any variations of the www.feelunique.com domain, e.g. row.feelunique.com, (the "Website") or place orders to purchase any of the products made available to you on the Website or any other application made available by Sephora UK such as the Sephora UK App (the "App"). Any reference to "we"/"us"/"our"/”Sephora UK” in these Terms is a reference to Feelunique International Limited trading as Sephora UK.

Any reference to "you"/"your" means you, the user of the Website or App, as relevant.

By accessing this Website or when you place orders to purchase any of the products on the Website or App, as relevant, you agree to be bound by these Terms.

We also recommend you view our Privacy Policy. Please click here .

If you have any questions, complaints or comments on this Website or App, as relevant, please contact us. To find all the ways to contact us please click here .

Information about us

We are Feelunique International Limited trading as Sephora UK a company registered in the United Kingdom, under registration number 7883226 and our registered address is Mowbray House, Castle Meadow Road, Nottingham, NG2 1BJ, United Kingdom.

Feelunique International Limited is registered for VAT under registration number 113948805. All prices on www.Sephora.co.uk include UK VAT; for customers who are shipping to the EU all goods purchased on the website or app are subject to VAT and Feelunique International Limited operates the IOSS to collect, declare and pay VAT.

Promotion Codes

From time to time we issue Promotion Codes. We have a Promotion Code box situated at the "Order Summary" page where codes can be entered. You must take care when entering codes as they are case and space sensitive. You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase.

Please view Promotion Code exclusions and information here.

If you have any questions about the use of Promotion Codes please contact our Customer Care Team. To find all the ways to contact us please click here.

Promotion code exclusions

Unless otherwise stated, Promotion Codes exclude all discounted items, electrical items, Gift Vouchers, Gift Voucher boxes, 3 for 2 offers, Subscribe & Save, Delivery charges, 10% off Brand You Love, Advent Calendars and cannot be used in conjunction with any other form of discount.

Promotion Codes exclude these brands:

Aesop, Bobbi Brown, By Rosie Jane, CeraVe, CHANEL, Charlotte Tilbury, Clarins, Commodity, Dermalogica, DIOR, Dior Backstage, Dr Jart+, Drunk Elephant, Dyson, Essence, Feelunique, FOREO, Garnier, GISOU, Glossier, Gucci, GXVE Beauty, HAUS Labs, HERMÈS, ILIA, Jo Loves, Jo Malone London, K18, Kilian Paris, La Mer, La Roche-Posay, Lancôme, L'Oréal Paris, L'Oreal Paris Colorista, MAC, Makeup By Mario, Maybelline New York, Molton Brown, MOR, Moroccanoil, MUGLER, Neal's Yard Remedies, Necessaire, Nest New York, NIVEA, NIVEA Men, NYX Professional Makeup, ONE/SIZE Beauty, Origins, Penhaligon's, Pestle & Mortar, R.E.M Beauty, Ranavat, Rare Beauty, Refy, Relevant: Your Skin Seen, Rose Inc, SALT & STONE, Sephora, Sephora Collection, Sephora Favourites, SHHHOWERCAP, SILKE London, Sisley, SkinCeuticals, Skinfix, Spacemasks, Tarte, The 7 Virtues, The Ordinary, Tom Ford, Tom Ford Private Blend, Tom Ford Signature, TOO FACED, uklash, Valentino Makeup, Vegamour, Vichy.

Please note excluded brands and individual items may be amended from time to time at our discretion.

Please note you may only redeem one Promotion Code at a time so we advise you to choose the promotion best suited to your purchase.

Please note that the above brand exclusions also apply to Birthday codes.

Registering for a personal account and subscribing to Sephora UK emails

You must be over 16 to register for a personal account on the Website or App, as relevant, subscribe to Sephora UK emails and/or place an order with Sephora UK.

Some of the products that we sell may be considered more appropriate to adults and could be subject to age or other restrictions in some countries. You must comply with all applicable laws and regulations of the country for which the products are destined for delivery. We will not be liable or responsible if you break any such law. By placing an order with us, you are confirming that you are of the appropriate legal age to purchase the items. If we discover that you are not legally entitled to order certain products, we will not be obliged to complete the order.

To order products using the Website or App, you have the option to register for a personal account or you may pay using other third party accounts. Any personal data that you provide us with during the registration process will be stored in accordance with our Privacy Policy (please click here to visit) and may not need to be re-entered with each new order.

You will need to supply us via the online registration form with certain information including: your email address, first name, surname, password, billing address and, where applicable, a different delivery address. Once you click on the "Continue" button this information will be stored in our customer database. You can access, update or correct your personal account details via the "My Account" section of the Website or App. We will only use the stored data in accordance with our Privacy Policy which can be accessed here .

You are responsible for maintaining the confidentiality of your password and email address and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website or App to confirm it corresponds with the account holder’s details and will not be responsible for losses suffered by you where your password or email address is used by someone else unless this is due to our negligence. You agree to notify us immediately if you become aware or suspect any unauthorised use of your password or email address. To find all the ways to contact us please click here .


Changes to Terms

We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website or within the App and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms, then you can simply stop using the Website or App at any time. If you continue to use the Website or App without accepting the current Terms your continued use of the Website or App indicates your agreement to be bound by these Terms and Conditions.

If you have any questions, concerns, or comments about our Terms please contact us.

We would encourage you print a copy of these Terms when you accept these either during the set up of your account or during the order process in case of any future change to these Terms.

The ordering process and order confirmation

Your order via our online purchase order form constitutes an offer to us to buy the products you select from the Website or App. All orders are subject to availability and to acceptance by us. If we cannot accept your order, you will be notified by e-mail and you will have the option either to wait until the item is available from stock or cancel your order. This may be because the product is unavailable or because we have identified an error in the price or description of the product. We reserve the right to refuse to accept an order. All communications will be addressed to the email address you supply when you register.

By placing an order for the delivery of goods via the Website or App:

• For orders fulfilled by Sephora UK, you are making an offer to Sephora UK to deliver the goods described in your order under the Terms of the order.

You may select items from our range of products, details of which will be added to the "Shopping Bag" by clicking on the "Add to Bag" button. Before placing an order, you can view and amend your order details at any time by clicking on the "Shopping Bag".

By clicking on "Pay by Card" (or equivalent button for other payment methods) at Checkout, you submit an offer to buy the goods in the Shopping Bag.

Once you have placed an order for goods (and delivery if applicable) you will automatically be sent an email confirming receipt of your order (the "Confirmation Email") with a summary of the details of your order, which we recommend you print out and keep for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that Sephora UK has received your order. Please check that all details in the Confirmation Email are correct. If not, or if you do not receive a Confirmation Email please contact our Customer Care Team. To find all the ways to contact us please click here.

Sephora UK will send a second email when we despatch your goods which shall constitute our acceptance of your order (the "Acceptance Email") at which point a binding contract of sale for products will be concluded between you and us.
We will retain a record of all orders accepted by us. You can find details about your recent orders by logging into your Account via the Website or the App.

Resale of a product

The products sold on the Website or App, as relevant, are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.

Your use of the Website or App

By accepting the Terms, you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.

You agree that in using the Website or App, as relevant, you will not: (i) use the Website or App in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website or App for any purpose that could damage the name of Sephora UK or any goodwill attached to the Website or App; (iii) use the Website or App for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website or App security measures; nor (v) use the Website or App for any purpose other than your personal use.

We reserve the right to suspend, restrict or terminate your access to the Website or App at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour. This shall not limit our right to take any other action against you that we consider appropriate.

Prices, delivery charges and payment

The price of a product shall be as stated on this Website or App at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website or App are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, if we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken; or if payment has already been taken, it will be refunded.

All orders are despatched within the UK so you may be charged additional taxes or duties if you live in a member state of the EU or outside of the EU; please click here for further information.

We offer ‘free delivery’ on all orders fulfilled by Sephora UK over a set threshold. The UK threshold is £20. To view thresholds for other countries please click here. Additional premium delivery options may be available depending on your location. Please click here for further information.

The available methods of payments are: [all major debit or credit cards, Apple Pay, Amazon Pay, Paypal, Clearpay, Klarna] and these are also displayed on the Website or App at checkout. If you are using Clearpay, that order will be subject to additional terms between you and Clearpay, available at https://www.clearpay.co.uk/en-GB/terms-of-service. If you pay using Klarna, that order will subject to additional terms between you and Klarna, available at https://www.klarna.com/uk/terms-and-conditions . If you are using Paypal Pay In 3, that order will be subject to additional terms between you and PayPal available at https://www.paypal.com/uk/webapps/mpp/paypal-payin3/terms. Payment will be debited from your account at the point you confirm your order.

You confirm that the payment credentials being used are yours. Your payment credentials will be subject to validation checks and authorisation by our payment processing provider.

Fraudulent payment credentials will be reported to the relevant authorities. If the issuer of your payment credentials refuses to authorise payment, we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for any charges or other amounts, such as transaction or conversion fees, which may be applied by your card issuer or bank or payment method provider as a result of our processing of your payment in accordance with your order.

Delivery and ownership

We accept orders for delivery to most countries. To view our delivery and shipping restrictions please click here . Unless otherwise stated, delivery will be made from our warehouse to the address provided by you. For orders fulfilled by Sephora UK we will endeavour to despatch the product to you within one working day of you placing your order and in any event within 4 working days beginning on the day after you place your order.

If we are unable to despatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances we will offer you the opportunity to cancel the order and receive a full refund.

Responsibility for the product remains with us until the goods have been delivered to the delivery address specified by you in your order. We accept no liability where you provide an incorrect delivery address or where you fail to collect the goods from the delivery address which you specified.

If for any reason you do not receive your delivery, please note that we will only consider claims for lost items sent:

• 30 days after the latest due date for UK orders.
• 45 days after the latest due date for EU orders to Ireland and Netherlands. 
• 60 days after the latest due date for International orders to Israel and Iceland.

Additionally, we will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour. Sephora UK is not liable for any lost, damaged or stolen package claims of orders addressed to a parcel forwarding company. Sephora UK is under no obligation to offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.

We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact our Customer Care Team as soon as possible. To find all the ways to contact us please click here.

Cancellation, returns and refunds

You have certain rights under the law. These include:

• that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;
certain remedies if a product is defective; and
• a right to cancel your order within 28 days, beginning the day after the day on which you receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see "Return of non-faulty goods" below).

Cancellation can be communicated by visiting Self-Service. You may use the model cancellation form attached here, however this is not obligatory.

To view our full returns policy please click here.

We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

Purchases made on the Sephora.co.uk website can only be returned using either the free returns option or by self-post. We cannot process refunds for any online orders returned to our physical shops.

If you have registered your return using our returns service and only have the option to 'self-post' or if you are returning an electrical product within guarantee, please forward us your returns receipt and we will reimburse the returns postage up to a maximum of £10. The refund of delivery charges is made by us.

Please return the Product in suitable packaging to ensure it reaches us in good condition and obtain proof of postage, as well ensuring that your product is insured as we will not be held responsible for any product that is damaged or lost during its return to us.

Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to not refund the cost of the items that have been returned, and/or deduct the value of the free gift from your refund.

Please note that we do not accept returns of personalised products.

Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.

Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour.

Return of non-faulty goods

We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund, providing:

• you notify us in writing that you are cancelling your purchase within 28 days, beginning the day after the day on which you receive the product;
• you have taken reasonable care of the product prior to return - in particular this means they must not have been damaged. Items can only be returned for a refund if
they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey.

You may give us notice of cancellation by any written means (including email or letter), but it will speed up the process for you and us if you contact us using our returns system. To view our full returns policy please click here .

Sephora UK In-store terms and conditions

Our in-store returns policy allows a full refund or exchange within 28 days provided that goods are returned in their original condition, with unopened packaging and accompanied by a till receipt.

Goods without a receipt cannot be returned.

Refunds will be made against the original form of tender.

The following items are non-refundable and cannot be exchanged – personalised items such as engraved fragrances, hair accessories, gift cards or vouchers, and items that have been opened and/or removed from their original packaging.

Purchases made on the Sephora.co.uk website can only be returned using either the free returns option or by self-post. We cannot process refunds for any online orders returned to our physical shops.

This policy does not affect your statutory rights.

If you require further information please contact care@sephora.co.uk

MySephora Loyalty Program

Click here for full terms and conditions.

Subscribe me service

Our Subscribe me service is a subscription service that automatically delivers products every month, or every 2,3, or 4 months at a discount of 5%. Only certain products are offered under this service which is set out on the description page. If you subscribe to receive a product, we will send you an email reminder before each replenishment order. You can change your frequency, quantity, next delivery date and cancel at any time.

Subscribe me customers will be charged the Sephora price for the product on the day each re-order is processed. The Subscribe me discount will then be deducted. If the price of the item increases or decreases prior to each re-order being processed the amount you’re charged will also increase or decrease. We will detail the price of the item in the order confirmation email we send you prior to despatch.

Once payment is received 24 hours before your despatch date, we will release your order and you will receive confirmation that your order has been processed and despatched. Subscriptions can only be activated by the registered user at the point of ordering by clicking the “Subscribe” button and selecting the preferred schedule prior to purchasing their goods.

Your subscription will automatically be cancelled if no payments are made 7 days after your original despatch date or if the subscription has been cancelled. For more information, please see here.

Customer Complaints Handling Policy

Sephora UK is committed to providing an excellent customer experience and service at all levels. We have a Complaints handling policy to ensure that all complaints are handled as efficiently and effectively as possible.
As a customer you are entitled to make a complaint to us. The following outlines our policy and procedures for the handling of verbal and written complaints. We want to resolve your complaint as soon as possible; please contact our customer service team (care@sephora.co.uk) and we’ll do our best to fix any problems you may be having as soon as possible.

Our responsibilities

• To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint.
• To ensure that our complaints procedure is fully accessible so that people know how to contact us to make a complaint.
• To make sure that everyone at Sephora UK knows what to do if a complaint is received.
• To make sure all complaints are investigated fairly and in a timely way
• To keep customers informed as to the progress of their complaint and the expected timeframe for resolution.
• To undertake quarterly reviews of complaints received to improve our standard of customer care.

Handling your complaint

• Upon receiving a verbal or written complaint that has not already been resolved by the Customer Care team at Sephora UK, the customer will receive a written acknowledgement within 5 working days. The response should detail the complaint handling procedure and provide approximate timelines and expectations for the investigation and future responses.
• The complaint will be passed to a senior member of staff at Sephora UK who will try to resolve the complaint within 10 working days.
• After the complaint has been investigated in full and an outcome and action decision has been arrived at, the senior member of staff will send a final response to the customer within 10 workings days.

Uploading content to our Website or App

Whenever you post content to our Website or App, you agree and confirm that:
• You own or otherwise control all the rights to the content that you post;

• The content and material is accurate; and
• Use of the content and material will not cause injury to any person or entity (including that the content or material is not defamatory).

You agree to indemnify us for all claims brought by a third party against us arising out of or in connection with a breach of these Terms. This means that you will be responsible for any loss or damage we suffer as a result of your breach of the terms of use for content you post to our Website or App.

Any content uploaded to our Website or App will be considered non-confidential and non-proprietary. You will retain all of your ownership rights in your content but you are required to grant us a licence to use, copy, modify and adapt your content and to distribute and make it available to third parties.

You agree to waive your right to be identified as the author of the content and your right to objective to derogatory treatment of the content.

We may have to disclose your identity to a third party who claims that content posted or uploaded by you to our Website or App constitutes a violation of their intellectual property rights or privacy rights.

We may remove any post you make on our Website or App if in our opinion your post does not comply with our guidelines.

By uploading or posting content to our Website or App you grant us the following rights to use that content:

• A non-exclusive, royalty-free perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
• Grant us and our sub-licenses the right to use the name that you submit in connection with such content.
• If we reasonably request you to do so, you agree to do such further acts and execute all documents which may from time to time be necessary to give full effect to these Terms.

Our Legal obligations and our Limitation on Liability

For orders fulfilled by Sephora UK we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or that of our employees and agents or for fraud or fraudulent misrepresentation.

You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these

Terms is intended to affect these statutory rights. For more information about your statutory rights contact your local Citizens Advice Bureau or Trading Standards Office.

If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order. Losses are foreseeable where they could be contemplated by you and us at the time of entering into this agreement.

Information provided about the products is intended to be used for educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made on the Website or App.

Although we make reasonable efforts to update the information on Website and App, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website or App is accurate, complete or up to date.

With current technology it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error, or to rule out any unpredictable events in connection with the internet. We provide no guarantee for the constant and uninterrupted availability of the Website or App.

We are not responsible for:

• Losses not caused by our breach;
• Indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example loss of profits or loss of opportunity;
• Failure to provide the Website or App or to meet any of our obligations under this agreement where such failure is due to Events Beyond Our Control;
• Loss of revenue;
• Loss of business.

"Events Beyond Our Control" means any cause beyond our reasonable control which prevents us from providing the Website or App or fulfilling any of our other obligations under this agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.

We are not responsible for other websites which we link to. As a convenience to you, the Website or App may include links to other websites or material which is provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the content of those websites or resource and we accept no responsibility for the availability, suitability or content of such websites and nor do we review or endorse them or any views expressed within them.

We will not be responsible for the privacy practices or content of such websites nor will we be responsible for any damage, loss or offence caused or alleged to be caused that may arise from your use of them.

Copyright and other intellectual property rights

Your use of the Website or App grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).

We provide the Website and App to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website or App which are required in the process of using the Website or App as a shopping resource. The content of the Website or App may not be used for any other purpose without our express written permission.

Other than in relation to links to third party websites, we are the owners of all intellectual property rights in the Website or App and in the material published on it, including all brand names and trade marks. All such rights are reserved and nothing in these Terms will be interpreted as giving you ownership or rights in such intellectual property or the data contained therein.

General

We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the United Kingdom. Relevant United Kingdom law will apply.

If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.

Please let us know if you have any questions or complaints regarding the Website or App. To view all the ways to contact us please click here or phone us on 01604968646.

Instore Services

Reservation Policy

Use of your personal data
The personal data provided in this form is intended for use by Sephora UK to reserve the beauty service in the selected store and to follow up on it. This data may be shared with the companies that perform the services in question in Sephora stores for the same purposes.
To learn about our practices regarding the collection, use and communication of your personal data, to exercise your rights of access, rectification and deletion, to modify your options regarding commercial prospecting or to organize the fate of your data after your death, and to learn about the other rights you have, please read our Terms and Conditions, accessible at any time at the bottom of the site or by going to: https://www.sephora.co.uk/terms-and-conditions/
Payment for services will be made in store.

Terms and conditions for booking services
The Services can be reserved on the Site by filling in the form provided for this purpose, accessible via the ""Stores & Services"" section.
Once the choice has been made (store, type of service, etc.), the customer will receive an appointment confirmation email at the email address provided, containing the information related to the selected Service.
Services can also be booked directly in store.

Conditions applicable to services
Special provisions applicable to the facial service performed by Seasonly in some stores.
The customer wishing to benefit from a facial proposed by Seasonly will have to read, complete and sign the information sheet that will be presented before the beginning of the service. On this occasion, and in order to adapt the treatment protocol and the products used, the customer will have to specify if he/she is in one of the following situations: allergies, skin problems and current treatments, pregnancy or breastfeeding, recent or current dental treatments, facial cosmetic surgery (including Botox injections and laser treatments)."

Modification and cancellation of the appointment
The customer has the possibility to modify or cancel their appointment at any time by clicking on the link provided for this purpose in the appointment confirmation email, or by contacting the selected store directly.
Sephora UK reserves the right to cancel appointments, and if this happens the customer will be contacted by email or telephone as soon as possible."

Processing of personal data
The personal data provided in the reservation form is intended for Sephora UK for the reservation of a Service in the selected store and its follow-up. This data may be shared with the companies that perform the services in question in Sephora stores for the same purposes.
The personal data communicated, where applicable, by third-party service providers during the performance of the Service are intended for the said third-party service providers, who act as data processors, for the monitoring of the service.
To learn about the practices of these third-party service providers with respect to the collection, use and communication of personal data, to exercise their rights of access, rectification and deletion, to modify their options with respect to commercial prospecting or to organize the fate of their data post-mortem, and to learn about the other rights available to them, the customer is invited to consult the Personal Data policies of these service providers.